terms & conditions
1. General
Drop-in classes, class packs and unlimited passes purchased at the studio or online are non-refundable.
The Intro Offer is non-refundable and non-extendable. It is 20 consecutive days and once started it cannot be interrupted.
2. Activation
All class packs, monthly passes and the Intro Offer activate on the date of first booking. Once the first class is booked you cannot book another class on a previous date. You can only book classes on dates that fall after your activation date.
3. Booking and waitlists
We strongly recommend that you book your class in advance as we have a limited number of spaces. If the class is fully booked you can join the waitlist. Please note, you will need to have a valid payment option to join.
If you are on the waitlist and a space opens up (due to a cancellation) and you are next in line, you will receive an auto-email notifying you that you have been added to the class register. This service is fully automated and can reach you at any time.
If you receive the notification email at short notice (less than 1 hour) and cannot attend the class please email us at hello@kindredyogalife.com to let us know.
4. Extension
5 class packs are valid for 2 months. 10 class packs are valid for 3 months. 20 class packs are valid for 6 months. Class packs can be extended for one further month for an additional charge of £10. Class packs can only be extended once. Intro Offer and monthly memberships cannot be extended.
5. Cancellation
If you booked a class but can no longer attend, you must cancel the class. The easiest way to cancel is via the MindBody app or website or the Kindred website. You can also cancel via email (hello@kindredyogalife.com) but please be aware of our policy below.
Class cancellation policy is 3 hours. If you do not cancel prior to this time, one credit from your class pack, or your drop-in credit will be taken. There is no additional charge.
‘Early cancel’ (up to 3 hours before class) will put the class credit back on your account and you will be able to use it again in the future. If you ‘late cancel’ (i.e. after the 3 hour cancellation period) no credit will be returned to your account.
Credit on account or refund will be provided if the class is cancelled by the studio.
classes
direct debits
It takes up to 8 working days to set up a Direct Debit. If you wish to start practising immediately we can take a pro-rated payment on card until your Direct Debit comes out. You will need your sort code, account number, full name and address to set it up.
There is a minimum term of 3 months commitment. You can ‘pause’ your Direct Debit for one month at a time should you need to, but you must notify the studio before the date your next payment is due. The membership can only be ‘paused’ for complete months at a time, not for days or weeks. You can terminate anytime after the first 3 months.
workshops / courses
All workshops and courses purchased at the studio or online are non-refundable.
Credit on account at Kindred can be given if workshop/course is sold out and there is a wait list.
Credit on account or refund will be provided if the workshop is cancelled by the studio.
If you would like to give your space to another client you must email us with their name to update the records and to ensure they have signed the waiver.
retail
All items purchased at the studio are non-refundable.
Credit on account at kindred or exchange will be provided if an item is found faulty or in unusable condition.
studio etiquette
1. Timekeeping
You must arrive on time for the session you have booked. We have 1 hr between most classes to give you ample time to check-in, change and get settled.
If you have booked a class and do not arrive on time, you risk losing your space to someone on the waitlist.
If you are late (within 5 mins of the start of class) and the class is not full, you may still be admitted to practise. If the class is full, you will be turned away. If you are more than 5 minutes late you will not be admitted regardless of whether it is full or not. You will not receive a refund.
2. In the practice area
Mats can be rented for £1, or you can bring your own mat. You must wipe-clean the studio mat after use. Spray bottles and wiping cloths are provided. Regular practitioners are welcome to store their own mat at the studio.
3. Lost & Found
All students are responsible for their own belongings. All items left behind will be stored in ‘Lost & Found’. Please contact reception if you think you might have left something at the studio. Items will be kept for one month and anything left unclaimed will be given to charity.
4. Showers
We can provide towels for showers at a rental cost of £1.
10% discount given to students (ID required), seniors, nhs workers and local businesses (proof required)
concessions
retreat bookings & payments
-Bookings are only reserved once payment of the non-refundable deposit is received
-All bookings must be paid via bank transfer to school Of Yoga, you will receive receipt of your payments via your email
-The final retreat balance must be paid 30 days before the retreat commences
-You are entitled to cancel your place at anytime, however, Kindred Yoga are entitled to keep 100% of the retreat cost. It is at Kindred Yoga’s discretion to refund 50% if another person can fill the place or exchange the place as credit for another Kindred Yoga retreat
-Kindred Yoga is entitled to cancel the retreat at anytime and will provide a full refund no more than 14 days after the decision has been made.
-We do not accept any liability for cancellations due to the event of natural disasters, terrorist actions, threats of war, travel disruptions, civil unrest and any other issues that are out of our control or changes in your personal circumstances that mean you can no longer attend.
retreat travel
Travel
-All travel arrangements to and from the retreat are your responsibility and cost
-You must book your own travel and holiday insurance as soon as you have booked your place and flights
-Travel insurance must cover all activities and yoga classes on the retreat
-Kindred Yoga does not take responsibility for any travel disruptions, cancellations or delays to your travel arriving or departing from the retreat
retreat health & safety
-You must advise Kindred Yoga prior to the retreat if you have any illnesses or are pregnant. Before booking, you must consult a doctor to ensure you are fit to attend the yoga retreat
-In case of emergency, we will endeavour to assist you in every way but Kindred Yoga does not take responsibility for any accidents or injuries you may receive on the retreat
-We endeavour to make the retreat environment a safe place for you, however, we will not take responsibility for any injuries or accidents that occur on the retreat
-Yoga classes and activities are taken at your own risk
anti social behaviour
-We are entitled to ask you to leave the retreat if you display any anti-social behaviour